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FAQ

1. How long are shipping times?

Your items will ship within 1 to 5 days of you placing your order, and then take 10 to 20 days to reach your doorstep.  Each item at Sparkling Sparkle has an estimated delivery time that you can find in the product description.

2. What's your return policy?

Instead of returning items, you can contact us for a full refund.  Why?  Returns run counter to our emphasis on sustainability:  every return has a carbon footprint.  So just tell us what went wrong, send along a pic, and we'll give you your money back in full.  

3.  Can I cancel my order?

Cancellations are possible if you do not receive your package within the timeframe specified for each individual product.  Sometime orders get sent out before we can process the cancellation.  So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.

4.  What happens if I receive the wrong item?

If there's an issue with your order -- if it's the wrong size, wrong colour, defective, or otherwise not exactly what you wanted -- then simply email us at hello@SparklingSparkle.com, and we'll give you a refund.  You won't be asked to ship the product back to us.

5.  Do you offer exchanges?

We do not offer exchanges.  However, if for any reason you didn't get the exact product you expected, just let us know and we'll get you a new one.

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